52ViKING Client

The dashboard displays its information in widgets, for example a widget with information about tills, a widget with information about customers per hour, a widget with information about revenue compared with budget, etc. It's the content and layout of those widgets that you determine when you configure the dashboard.

1. Click in the top right corner of the dashboard.

2. You configure a general dashboard, but you can still make it server-specific so that it'll only display relevant content when you connect to a server. To do that, make sure that Use server configuration for widgets is selected.

   • Benefit: The dashboard only displays content that's relevant

   • Disadvantage: Certain types of widgets can't be displayed (note how you can't add widgets to the list of selected widgets, or remove them from the list, while Use server configuration for widgets is selected)

   If you clear the Use server configuration for widgets box, you can add more available widgets to the dashboard, but note that some servers may not have content to display in those widgets. You'll also be able to remove unwanted widgets.

3. Select whether you want your widgets in a Column or Grid layout.

   • Column: Takes up less space, but may not always look good because widgets aren't aligned and have different sizes

   • Grid: Takes up more space, but often looks great because widgets are aligned and have standard sizes

   For both options, you can select a 1-, 2-, or 3-column layout and control the horizontal and vertical space between widgets.

4. When ready, click OK.

Configure individual widgets

Once you have widgets on your dashboard, you'll find that you can configure some of the widgets. For example, you can configure the Weekly revenue widget to display either a bar chart of a graph.

To configure a widget, click in the top right corner of the required widget.

These are the available types of dashboard widgets, and things that are relevant to look out for in day-to-day operation of your 52ViKING system:

• System monitor widget: Displays information about the selected server, for example:

  • Session: A session is a day's transactions on the POS system until the end-of day procedure. For technical reasons, the first day that your organization uses the POS system is session 2, the following day is session 3, and so on.

  • Status: 52ViKING has five important status categories that run automatically:

    • 29 - Waiting for start of day (normally, 52ViKING automatically handles start and end of day, but if required you can start the day manually in the 52ViKING Client Administration menu)

    • 30 - Store open and trading

    • 37 - End of day

    • 39 - Waiting for start of night batch (post processing)

    • 40 - Running night batch

  • Disk usage: Disk usage shouldn't be above 80%. If it gets close to 80%, you must free up disk space on the server to make sure it keeps running without problems. Contact Fiftytwo support if you need help with this.

• Transaction monitor widget: Displays the number of messages exchanged between the server and the tills. The number of sent and received messages should match. If it doesn't, it means that one or more exchanges of data have gone wrong, which could indicate an error.

• Tills widget: Displays the number of tills that are signed on, signed off, offline (turned on, but without connection to 52ViKING), and turned off.

  If a till is offline, there may be a connection problem between the till and the 52ViKING store controller. When a til is offline, it doesn't get price updates from the server, and the till's revenue is not added to the store's daily revenue, which is why it's important to get the till online again as soon as possible, and preferably before end of day.
  To quickly troubleshoot an offline till, you can: 1) Restart the till, 2) Check that the till has a working network connection, 3) Check that all of the till's hardware peripherals (receipt printer, etc.) are turned on, 4) Check that the receipt roll is inserted correctly.

  To get a detailed overview of tills and their status in a separate window, click the Show tills link. Details in the separate window include:

  • Last: Date on which store controller last communicated with the till in question

  • Telegram: Time of last communication between store controller and the till in question

  • PLUs: Number of price updates sent to the till

  In the separate window, you can right-click the line that represents a till to get a menu of configuration and monitoring options for the till in question.

• Lines widget: Only relevant if your organization's 52ViKING solution monitors communication lines to and from other devices that tills.

• Daily revenue widget: Displays revenue, in real time, from tills that are connected to the 52ViKING store controller.

  With the mask PA02 you can configure comparison between current revenue and historical revenue from the last week or the last year. For more information about masks, see Functions menu: Query and maintain selected server in the following.

• Weekly revenue widget: Displays turnover from the last seven days as a bar chart or a graph.

  To view the exact numbers, place your pointer over the bars or the data points in the graph.

• Customers per hour widget: Displays the number of customers per hour based on the number of receipts with actual sales.

  You can configure the widget to show Revenue per hour instead, in which case the widget's title changes. So if you remember seeing a Revenue per hour widget, and you want to add it to your dashboard, it's actually the Customers per hour widget that you must add.

• Server log widget: Displays relevant log messages from the selected 52ViKING server. Click a log entry to open the full log.

• Seller ranking widget: Displays sales numbers, in real time, from each seller in the store.

  It's not a good idea to use this widget for 52ViKING enterprise controllers because it may slow down the dashboard significantly. You can disable it for enterprise controllers by adding the following line to EC.par:
  guiovb   pinstatistics=0

• Components widget: Displays status of 52ViKING server components, for example the U component that handles article changes, the u component that handles scheduled changes, or the Z component that handles post processing.

  To get a detailed overview of components and their status in a separate window, click the Show components link.

  In the separate window, you can right-click the line that represents a component to stop/start the component's process or view its logs

• Externals widget:

• Stores widget: Only relevant for 52ViKING enterprise controllers. Displays the number of stores that are online (ok), offline, and stores that are waiting for the nightly batch processing.

  To get a detailed overview of stores and their status in a separate window, click the Show stores link

• Tasks widget: Only relevant if your organization's 52ViKING solution is set up to monitor specific system tasks.

• Customer counter widget: Only relevant if your organization's 52ViKING solution has an integration to shop door entry sensors.

When you select certain types of masks in the Functions menu window (1), for example Maintenance B (VB) > Operators (VB08), you may see a Functions menu in the 52ViKING Client menu bar (2).

In those cases, the Functions menu in the 52ViKING Client menu bar provides options that are specific to the selected mask.

For some masks, the content of the Functions menu in the 52ViKING Client menu bar may even change depending on which of the mask's fields you've selected.