52ViKING self-scanning

Self-scanning is a really good way to service those customers who know exactly what they want and don't need any help or guidance. Rather than standing in line at a traditional till, such customers can quickly scan and pay for their goods themselves.

Traditional tills require an operator, whereas self-scanning checkouts only need a customer. That's why one of the advantages of self-scanning is that your employees get more time to offer your customers better service and guidance when they need it.

Self-service checkouts (SCOs) make the customer experience easier, more efficient, and provides a good flow in stores.

52ViKING (previously also known as 52RETAIL) can be used on various types of SCO hardware. Ask your Fiftytwo consultant if you're in doubt.

Read more about the 52ViKING SCO experience for customers and shop assistants in 52ViKING Web POS UI self-service checkouts (SCOs).

52ViKING integrates with Symbols (Zebra) Personal Self-scanning System (PSS) , so that the self-scanning function appears as a natural part of the checkout system. All data is transferred automatically, there is no double maintenance of products, prices, discounts, etc.

Similarly, balances and sales data are automatically included in 52ViKING, from where these are forwarded to your backend ERP systems.

Customers have typically been set up in your backend ERP systems, from where their information is automatically transferred to the 52ViKING and PSS system.

Handheld self-scanning with a dedicated device works like this:

  • When a customer comes into the store, they go to your self-scanning terminals shelf, where a screen welcomes them and urges them to insert their customer card into the card reader.

  • When the customer's card is read, the screen tells the customer which handheld scanner terminal to use, and a light on the scanner terminal in question flashes to indicate that it is unlocked and ready to use.

  • The scanner terminal is now paired with the customer, and the customer can decide for themself whether to hold the scanner terminal in their hand or place it in the holder on their shopping trolley.

  • When the customer wants to buy an article, they scan the article's barcode by pressing the + (plus) button on the scanner terminal.

  • As soon as the scanner terminal has read the barcode, it receives information about the article from the 52ViKING system's server via radio communication, and displays the article's price to the customer.

  • The customer can view their total number of articles on their scanner terminal along with a running subtotal for their purchases. If the customer has scanned an article, but then decides not to buy it after all, they simply press the – (minus) button, scan the unwanted article's barcode once more, and put the unwanted article back again.

  • When the customer has made all their purchases, they put the scanner terminal back on the shelf in whichever spot is free. The customer then gets a printed slip with a barcode that contains a reference to all article lines on the customer's open till receipt. The slip may also contain information about whether the customer's purchases need to be rescanned at checkout for loss-prevention purposes.

  • Self-scanning customers typically have their own checkout, often without a conveyor belt for placing goods on, because all that's required at checkout is to pay. The customer gives the slip to the checkout operator, who scans the slip's barcode into 52ViKING, which immediately pulls up the customer's article lines.

  • The customer pays using their preferred payment method, and when the operator has received payment, 52ViKING records and prints a receipt.

  • Information about the receipt is automatically stored in your 52ViKING system's sales data, just as it would for a traditional till sale.