Handle returns in 52ViKING Web POS UI

In the 52ViKING web-based POS UI display you can handle returns in two ways:

By scanning the customer's original receipt
By manually entering the article number of the article that the customer wants to return

Some articles, typically custom-made articles, may not be returnable. When you handle returns, always check the condition of the article that the customer wants to return. Also remember that return deadlines may apply. Ask your supervisor if you're in doubt.

You may need your supervisor's permission to be able to handle returns. Also, the ability to handle returns may be blocked if a maximum allowed amount is exceeded or less than a minimum allowed amount would remain on the customer's receipt after a potential return. Ask your supervisor if you're in doubt.

You can also use the returns feature to correct a wrong price on an article after the sale has been completed, provided that it's possible to change the article’s price (some articles can have fixed prices that you can't change). In such cases, you can let the customer return the wrongly priced article as described in the following, and after you've completed the return you can then sell the article again, this time using the Edit article feature (see Grant a manual discount) to enter the correct price of the article.

Original receipt

In the menu on the right side of the display, tap Return
Then tap Original receipt
You can now either
- Scan the barcode on the customer's original receipt
  
  - or -
- Use the keypad to do a guided search for the receipt on the 52ViKING system
When ready, tap Next to retrieve the customer's receipt and display it in the journal
In the journal, tap the articles that the customer wants to return

The green Total area will display the total price of the articles as a negative number

If it's been set up on your organization's 52ViKING system, you may be asked to select a reason code that reflects why the customer wants to return the article. Such reason codes are used for statistical purposes. Ask your supervisor if you're in doubt.
Tap the green Total area
In the menu on the right side of the display, tap the required payment method (for example Account customer, Cash, or Credit card)
Complete the payment to the customer via the selected method

Customers may be required to sign a receipt copy to acknowledge that they've received the correct amount. Ask your supervisor if you're in doubt.

The 52ViKING system can also handle situations where it isn't possible to reverse payment, for example if your organization has a policy of issuing credit notes instead. Ask your supervisor if you're in doubt.

Manual return

In the menu on the right side of the display, tap Return
Then tap Manual return
Scan the article, or use the keypad to enter the article number of the article that the customer wants to return
On the keypad, tap

The information line above the journal will display article name and price
If the information is correct, tap again

The article now appears in the journal, with a negative quantity

If the customer is only returning an article, the green Total area will display the price of the article as a negative number

If the customer is also buying other articles, the price of the returned article is deducted from the total amount

If it's been set up on your organization's 52ViKING system, you may be asked to select a reason code that reflects why the customer wants to return the article. Such reason codes are used for statistical purposes. Ask your supervisor if you're in doubt.

If it's been set up on your organization's 52ViKING system, you may be asked to specify an online order number if the returned article was bought online. Ask your supervisor if you're in doubt.
When ready, tap the green Total area
In the menu on the right side of the display, tap the required payment method (for example Account customer, Cash, or Credit card)
Complete the payment via the selected method

If you pay out money to a customer, the customer may be required to sign a receipt copy to acknowledge that they've received the correct amount. Ask your supervisor if you're in doubt.

Related: 52ViKING Web POS UI dashboard