Handle sales in 52ViKING POS

If the customer wants to buy multiple units of the same article, you can use the till's keypad to enter the number of articles, and then scan just one of the identical articles.

Example: To sell five cans of the same soft drink, tap 5, and then scan one of the cans.

If you choose this method, the multiple instances of the same article will appear as a single line in the journal.

To quickly sell the most recently sold article on the journal again, you can tap Repeat.

For some articles, for example weight-variable articles where each article is in principle unique, you may not be able to sell multiple units in one go or to repeat the most recently sold article. Ask your supervisor if you're in doubt.

If a customer wants to buy an article without a barcode, for example a bread roll or an apple, you can tap a button that represents the required article category. Such buttons are typically in the left side of the display. Example:

1. Tap the button that represents the required article category, for example fruit:

   

2. Then select the required article, for example an apple:

   

3. Then select the required quantity and add the article to the journal:

   

   Default quantity is 1, so the you can simply tap Add if the customer only buys one unit of the article.

Some articles without barcodes are sold by weight rather than by quantity. See Articles that need to be weighed in the following.

Some articles without barcodes (see Articles without barcodes in the previous) need to be weighed at the till in order to determine their price. In supermarkets, this may be the case with certain vegetables, nuts and seeds, bulk candy, and similar articles.

Scale implementations at tills vary from store to store. Generally, if you tap a button on the display that represents an article that's sold by quantity, the display will automatically ask you to specify how many units of the article the customer wants to buy. However, if you tap a button on the display that represents an article that's sold by weight, the display will automatically ask you to weigh the article to determine its price. Ask your supervisor if you're in doubt.

Once you've finished weighing the article, it'll typically show up with the following information in the journal:

• The weight of the article in question (for example 0,034)

• The unit of measure (for example kg (kilo))

• The unit price (for example EUR 4.99)

• The calculated (and possibly rounded) total (EUR 0.17 in the example)

Example:

When you sell an article, other articles (known as linked articles) may automatically be added to the journal and sold with it. That's typically the case with bottle deposit, but may also be the case with, for example, trampolines, which must in some countries always be sold together with a compulsory safety net.

Some articles may have restrictions on how many units of the article that you can sell to a customer. For example, local laws may prevent you from selling more than one unit of over-the-counter medicine articles to a customer.

Also, discounted articles may have restrictions on how many units you can sell at the discounted price. For example, customers may only be able to buy five units of a discounted article at the discounted price, so that they must pay the full price for any further units that they buy.

Most articles will have a price that's automatically used when you sell the article. However, some articles may not have a price, in which case the display will ask you to specify a price for the article. When that's the case, the display will typically indicate a minimum and maximum limit for how little / how much you can charge for the article.

Unknown articles
In very rare cases, you may also come across articles that aren't known by the 52ViKING system, and that consequently don't have a price. By default, the 52ViKING system will initially block sales of such articles, but in some organizations it's possible to enter a price for such an unknown article and sell it, so that the customer doesn't shop in vain. Ask your supervisor if you're in doubt.

VAT (Value-Added Tax) rates are automatically applied per article, so you don't need to do anything VAT-related as a shop assistant.

Your organization can set up multiple VAT rates, so your organization can accommodate all possible scenarios, including differential VAT and VAT-exempt articles.

If it's been set up in your organization, a VAT specification can automatically be included on receipts, so that customers can view how much VAT they've paid for individual article categories. Ask your supervisor if you're in doubt.

If a customer, for example a B2B customer who pays through an account, shouldn't pay VAT on some or all of their articles, 52ViKING POS automatically handles that as well.

Some articles may require that you issue a warranty certificate. When that's the case, the warranty certificate is automatically printed together with the receipt.

Some articles, however, may also require that the warranty certificate contains a serial number or similar. In such cases, the display will ask you to scan or manually enter the required number.

Some organizations sell gift cards that are issued by the 52ViKING system at the till. Such gift cards issued by 52ViKING have a unique number and a barcode that you can scan when they're later used for payment (see Get payment). When a customer buys a gift card issued by your organization’s 52ViKING system, the gift card is printed immediately after the customer's receipt.

The way that you sell gift cards can vary from organization to organization. For example, some organizations only sell gift cards in fixed denominations, for example EUR 50 and EUR 100, whereas other organizations sell gift cards of any value. Some organizations sell gift cards that can only be used once, whereas other organizations sell gift cards that can be partially redeemed, so that the holder doesn't need to spend its full value at once. Also, some organizations sell gift cards where the gift card value can be topped up later. Ask your supervisor if you're in doubt.

You may in rare cases find that an article refers to another article. For example, when you scan a tin of chopped tomatoes from brand A, you may find that it's a tin of chopped tomatoes from brand B that appears on the journal, typically with a generic text.

That can happen if your organization doesn't want to calculate revenue on each separate brand of tinned chopped tomatoes, so that they've instead chosen to sum up all sales of tinned chopped tomatoes on a single brand (brand B in the example).

Some organizations sell articles that are so big or bulky that it's not practical for customers to bring them to the till in order to pay for them. Instead, customers typically pick a label from a display version of the article or write down a number to identify the article, and they then pay for the article at the till and collect it at a collection point in a warehouse or similar.

In such cases, your 52ViKING system may be set up to print a dispatch note that you can give to the customer when they've paid for the article, and they can then use the dispatch note as proof of purchase when they collect the article. Ask your supervisor if you're in doubt.

If relevant in your organization, you can sell non-physical articles at the till, for example services or delivery fees.

The way that you do it depends on how it's been implemented in your organization: It's typically by tapping a button in a section of the display that contains buttons for selling articles that don't have barcodes (see Structure of the display), but you may also search for such non-physical articles in order to sell them. Ask your supervisor if you're in doubt.

You can also sell other types of non-physical articles, such as mobile phone talk time, lotto numbers, etc. Ask your supervisor if you're in doubt.

Some organizations sell gift cards that are issued by the 52ViKING system at the till (see Sell articles). Such gift cards issued by 52ViKING have a unique number and a barcode that you can scan when they're later used for payment. 52ViKING then automatically deducts the gift card's value from the customer's subtotal.

You can also scan a gift card's barcode to simply view the gift card's balance.

Some organizations may also accept gift cards issued by others, for example if your store is located in a shopping center, and your store participates in the shopping center's gift card scheme. Such gift cards issued by others may or may not have barcodes. If they don't have barcodes, you may need to manually register the gift card number. Ask your supervisor if you're in doubt.

Gift cards can typically be partially redeemed, so that the holder doesn't need to spend its full value at once.

Some organizations issue gift cards that can only be used once. Holders of such one-time gift cards are well advised to spend their gift card's full value because they will not be able to use or get any remaining balance.

Gift cards can typically be used a partial payment together with other payment methods (see Partial payment with different payment methods in the following. Ask your supervisor if you're in doubt.

The 52ViKING system integrates with reverse vending machine systems that issue redemption slips when customers return bottles, cans, etc. for which they've previously paid a deposit.

Customers can then redeem those slips at the till to simply get their money and leave. Typically, however, customers use their bottle deposit redemption slips as partial or full payment for new articles that they want to buy.

In either case, you simply scan the barcode on the bottle deposit redemption slip, and 52ViKING takes care of the rest.

• If a customer wants their money, you scan the bottle deposit redemption slip, tap the display's green Total area (which will in that case show a negative amount), and then select the payment method with which the customer wants to receive their money

  Some organizations may require a specific payment method, typically cash, to be used when paying out the value of bottle deposit redemption slips. Ask your supervisor if you're in doubt.

• If a customer wants to use their bottle deposit redemption slip to pay for articles, you scan the bottle deposit redemption slip at any time during the sales process, and 52ViKING automatically deducts the redemption amount from the customer's subtotal

52ViKING automatically checks if slips have been redeemed before, if they're valid in your store, etc.

Some organizations issue vouchers (also known as coupons) that customers can use to get discounts. In physical stores, customers often present their vouchers at the time of payment, which is why we describe them here.

Vouchers can have a specific value or trigger a certain discount percentage, based on the type of voucher:

• Generic vouchers can be used several times and distributed in various ways to a large amount of people, for example as vouchers that customers cut out of a local newspaper. Generic vouchers trigger a certain discount, and the vouchers themselves carry no value.

• Unique vouchers have a value attached and can only be used once. The value can be either a fixed discount amount or a percentage, for example a comeback voucher that gives the customer EUR 5 off their next purchase above a certain amount.

Both voucher types typically have barcodes, so that they're easy for shop assistants to handle.

Vouchers may be valid for all articles, for specific articles or article groups, or for all articles except specific articles or article groups. That's why the display may in some cases inform you that a voucher isn't valid for use with some or all of a customer's articles.

Vouchers may be valid during certain periods of time only. 52ViKING checks if a voucher is unknown, has already been used, is not yet active, or has expired.

You can take partial payments, so that it's possible for customers to pay with combinations of payment methods.

Example: A customer has bought articles for EUR 30, and you've tapped the display's green Total area. The customer wants to pay EUR 20 in cash and the remaining EUR 10 with her card. You receive the EUR 20 in cash, enter 20 on the display's keypad, and select Cash in the menu. The 52ViKING system registers that EUR 20 have been received, and shows that EUR 10 remain to be paid. You then select Credit card in the menu, and the customer pays the remaining EUR 10. 52ViKING registers that the full amount has been paid and issues a receipt. It appears from the receipt how much has been paid in cash and by card respectively.

1. Select the required article in the journal

2. In the menu on the right side of the display, tap Edit article

3. Then tap Edit price

4. In the Item discount field, specify the required discount in either percent (example: 10%) or an amount (example: EUR 10.00)

   You can't specify a discount that's higher than the price of the article.

5. On the keypad, tap

   This will deduct your manual discount on the selected line in the journal, and the total price in the green Total area will reflect the discount

   If it's been set up on your organization's 52ViKING system, you may be asked to select a reason code that reflects why you granted the discount. Such reason codes are used for statistical purposes. Ask your supervisor if you're in doubt.

1. In the menu on the right side of the display, tap Edit article

2. Then tap Edit price

3. In the Total discount field, specify the required discount in either percent (example: 10%) or an amount (example: EUR 10.00)

   You can't specify a discount that's higher than the price of the article.

4. On the keypad, tap

   This will deduct your manual discount across all articles in the journal, and the total price in the green Total area will reflect the discount

   If it's been set up on your organization's 52ViKING system, you may be asked to select a reason code that reflects why you granted the discount. Such reason codes are used for statistical purposes. Ask your supervisor if you're in doubt.

If required, you can combine a discount on a customer's total purchase with one or more discounts on individual articles, like in this example where we've granted a discount of 10% on the customer's total purchase as well as a discount of 50% on one of the articles:

In the example, note how the 10% discount on the total purchase is applied after the 50% discount has been deducted from the price of the article in question.

If required, you can add a tinting to an article that you've already added to the journal. This way, if you've already scanned a can of paint, you can add the tinting to it afterward:

1. In the journal, select the article that contains the paint that you want to add a tinting to

2. In the menu on the right side of the display, tap Edit article

3. Tap Add tinting

4. Tap the required tinting in the list to add it to the article

If you need to edit a tinting that you've added to the journal:

1. In the journal, select the article that contains the tinting that you want to edit

2. In the menu on the right side of the display, tap Edit article

3. Then tap Edit tinting

4. Edit the following fields as required:

   • Color number: The same as the label number in the previous example (3 in the example illustration).

   • Color chart: The same as the color chart number in the previous example (6 in the example illustration).

   • Color serial number: Value that you very rarely need to edit. It's only used with old systems. If you're in doubt, leave the field with its default value 000.

5. On the keypad, tap

If required, you can delete the tinting from an article that you've added to the journal, so that only the can of paint itself remains on the journal:

1. In the journal, select the article that contains the tinting that you want to delete

2. In the menu on the right side of the display, tap Edit article

3. Tap Edit tinting

4. Tap Delete tinting